Thank You for Shopping with Elora Emporio

Welcome to Elora Emporio, your trusted destination for premium bridal and party wear. We are dedicated to offering the finest quality products and exceptional customer service. Please review our return policy to ensure a seamless shopping experience.

Cancellations

Once an order is placed, cancellations are not permitted. We encourage you to carefully review your order before completing your purchase to avoid any inconvenience.

Returns Eligibility

We accept returns under the following conditions:
Return Request Timing: The request must be made within 24 hours of receiving the product.
Original Condition: The dress must have its original tag with the order number intact and attached.

Valid Reasons for Return

Returns are considered for the following reasons:

Damaged Product: If the dress arrives damaged.
Measurement Issues: If the dress has significant measurement issues affecting the fit.

Refund Policy

We do not offer refunds for returned items. However, we provide the following alternatives:

1. Alteration or Exchange
   If the same design is in stock, we offer an alteration or exchange for damaged or ill-fitting items. Our skilled team will ensure your dress meets your expectations after any adjustments.
2. Alternative Product
   If the original design is unavailable, we provide an option to choose a different product in the same price range to ensure your satisfaction.

Return Process

To initiate a return, please follow these steps:

1. 1. Contact Us
      Reach out to our customer service team within 24 hours of receiving the product. Provide your order number and the reason for the return.
   2. Guidance and Instructions
      Our team will guide you through the return process and provide instructions for returning the item.

Return Shipping

The cost of return shipping is the customer’s responsibility unless the return is due to an error on our part, such as an incorrect item or size. We recommend using a reliable shipping service with tracking to ensure the safe return of the item.

Final Sale Items

Items marked as “Final Sale” or purchased during promotions or clearance events are not eligible for return or exchange unless the item is damaged or has significant measurement issues. Our team will work to address any concerns to ensure your satisfaction.

If you have any questions regarding our return policy, please feel free to contact our customer service team at elora.emporio@gmail.com. We are here to assist you.

Thank you for choosing Elora Emporio.